Privacy Policy

At Era Holidays and Tours, we value our users' privacy and understand its importance. As such, we maintain confidentiality for any information you provide us. This Privacy Policy outlines how we process any personal data collected from you through our website https://www.eraholidaysandtours.com and applies to anyone interested in enquiring about our products or services. By submitting your personal data, you agree to its transfer, storage and processing. If you do not agree, we cannot accept your booking and suggest that you do not use our website. 

COLLECTION AND USE OF PERSONAL INFORMATION

When making a booking or purchase through our website or other customer touchpoints, you may be asked for personal information such as your name, email address, telephone number, and date of birth. We may also request sensitive personal data, including medical conditions, disabilities, and special requirements, along with supporting medical certificates. This information is necessary to arrange the requested services and is presented to you at the time of booking or purchase. 

We may also use cookies and other information to optimize your viewing experience, troubleshoot issues, and provide better content. Please note that we keep a record of your email and other correspondence, and may require additional information such as Aadhaar and PAN details, visa-related documents, passport details, mobile number, and professional qualifications.

PURPOSE OF COLLECTING PERSONAL INFORMATION

We collect, store, transfer, and share information for the following reasons:

- To communicate with you about bookings and purchases

- To send you booking confirmations and updates on the transaction status

- To provide daily tour-related information

- To send verification or alert messages/emails

- To notify you of changes in bookings

- To resolve complaints and disputes

- To allow our customer service department to contact you

- To detect and prevent fraudulent or criminal activity

- To fulfil our obligations under contracts between you, us, or third-party suppliers

- To ensure that website content is presented in the most effective manner for you. 

COOKIES

This website uses cookies to differentiate you from other users. Cookies are small pieces of information that your browser stores on your device's hard drive when you visit a website. Most web browsers automatically accept cookies. You can control and delete how and whether cookies are accepted by your browser by changing the options on your web browser, but disabling them may affect the functionality of this website. By accessing this website, you consent to our use of cookies. 

Some of these cookies are essential to make the website user-friendly and work properly. Other types of cookies help us provide you with a good browsing experience on our site and also allow us to improve our site or the way we provide our service to customers. No personal information is collected during this process. The information collected during this process is anonymous and does not link online actions to you.

PARTIES WITH WHOM YOUR INFORMATION IS SHARED

To provide you with efficient service, we may share your personal information with our service providers, including hotels, airlines, destination management companies, transport service providers, and other suppliers involved in fulfilling your booking or purchase. By booking or purchasing with us, you authorize us to share your information with these providers. However, please review the privacy policies of the respective service providers you choose to use, as we are not responsible for how they use your shared information. 

We may also share your personal information with our business partners, such as banks, insurance companies, international SIM card providers, and visa consulates. In certain circumstances, we may be required by law to disclose your personal information in compliance with a court order, judicial proceeding, or other legal process, or to exercise legal rights or defend against legal claims.

DATA PROTECTION AND SECURITY

It's important to understand that the information you send online may not be completely secure, and any transmission of data is done at your own risk. However, we take your information's security seriously and have strict measures in place to protect against loss, misuse, or alteration of your data. Your personal information is kept safe and secure, and we'll do everything we can to ensure it stays that way. Please keep in mind that while our system is secure, no system is completely foolproof, and we can't be held responsible for any loss of your personal information due to malicious attempts or interception by a third party. By using our website, you agree to these limitations and potential risks.

INTELLECTUAL PROPERTY RIGHTS (IPR)

We have developed our products, ideas, concepts, logo, and brand name "Era Holidays and Tours" exclusively and primarily. Our directors and Era Holidays and Tours hold trademarks, watermarks, and copyrights. You agree to seek written consent from us before using or displaying any registered IPR. Anyone attempting to infringe upon our intellectual property rights will face legal consequences.

AUTHENTICITY OF DATA

As the user, it is your responsibility to provide accurate and complete information. Please note that Era Holidays and Tours cannot be held accountable for the authenticity, accuracy, or correctness of the information provided by you.

UPDATES TO THIS PRIVACY POLICY

By accessing and using this website to store any data or information, you acknowledge and agree to comply with our current privacy policy. Please note that this policy may be revised at any time without prior notice. It is your responsibility to ensure that you have access to the latest version of our Privacy Policy.

If you believe that we have not followed our Privacy Policy, please contact us at info@Eraholidaysandtours.com and we will make every effort to promptly address and resolve the issue.